Booking & Refund Policy
Booking Confirmation
All bookings are confirmed once payment has been received. By booking our service, you agree to the terms outlined below.
Cancellations by the Client
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Cancellations made more than 72 hours before the scheduled inspection are eligible for a 50% refund.
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Cancellations made within 72 hours of the inspection are non-refundable.
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Cancellations made after we have arrived at the property are non-refundable.
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This policy reflects the time, travel and effort dedicated to each inspection.
If the Open Home Is Cancelled
If the selling agent cancels the open home:
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You may choose to receive a full refund, or
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Transfer your booking to another property (subject to availability).
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However, on the rare occasion the selling agent cancels the inspection/open home after I've already arrived at the property, the booking will be considered fulfilled and no refund will apply. This protects the travel and time I have already invested in attending the inspection.
After Service Delivery
Because this is a time-based service requiring attendance and filming, refunds are not provided once the walkthrough has been completed and delivered.
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However, if there is a genuine technical issue (e.g., corrupted file, incomplete upload), we will rectify the issue promptly.
Service Limitations
This service provides a visual walkthrough only and does not include building, legal, valuation or negotiation advice.
Dissatisfaction based on property condition or purchase decisions does not qualify for a refund.